SeattleWaTours Terms

The terms and conditions below are what we think are the most important things that you should know. 

- If you pay by credit card, the charge will show on your statement as "Seattle Shuttle express" , our parent company.
- SeattleWaTours will retain a 10% administration fee or US $15 per order (not per ticket), whichever is higher on all cancellations requested more than 48 hours before departure. NO REFUND will be given on cancellations made less than 48 hours prior to departure.
- Changes made to itineraries more than 48 hours prior to departure date will be accepted free of charge.
A 20% fee will be charged on changes made to itineraries less than 48 hours but more than 24 hours prior to departure date.
NO REFUND will be given for changes to itineraries made less than 24 hours prior to departure date. In other words, the client will have to purchase a new ticket.
All itinerary changes are subject to availability.
- Pick-Up Times are approximate as we at SeattleWaTours cannot know at the time your reservation is confirmed what other pick-ups may be reserved, and some pick-ups take longer than others. Please be ready to go at the schedule Pick-Up Place 10 minutes prior to your scheduled Pick-Up Time, and do not be surprised if the van does not arrive for 15 minutes after your Pick-Up Time.
- The driver will only wait for clients at the scheduled Pick Up Place for 15 minutes. After that, if clients are not on board, the driver will leave without the clients who will be considered a NO SHOW, and the client will NOT receive a refund.
- Rates include one standard piece of luggage and one carry-on. Extra luggage must be reserved with SeattleWaTours in advance. To know the fees for extra/oversized/odd luggage/surfboards, etc, please ask your sales agent. Luggage not approved and paid for in advance can be refused at pick up time at our sole discretion, and no refund will be given.